21 Mar 09 伊豆半島に驚愕の「旅の駅」を見た - G.A.W. (via msnr) yaruo

これはバイトの初日研修のときに必ずする質問なんですけど「いままで店を利用したなかで、すごいなーとか、気分よかったなーっていう経験、ある?」って聞くと、かなりの確率で「特にない」という返事が戻ってくるんですよね。

 「じゃあさ」と、あらためて質問するわけです。「なんか、ムカついたとか、ヤな気分になった経験は?」と。

 こっちは、ほぼなんらかの回答が返ってくる。そこでこう続けるわけです。「人っていうのは、そういうふうに、いやだった経験のほうが強く覚えてるものだ。人は、サービスっていうのは水みたいに無料のものだと思ってて、それを越えてよかったーとか思わせるのはすごい難しい。しかし君は、これから、その難しいことを技術として覚えて、金もらうんだよ」と。

This post was reblogged from Ms/Nr.

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